What to Expect When You Meet a Crisis Provider

Reaching out when you need help is a big step toward feeling better. When you meet with a crisis provider, they will: 

  • Ask questions to understand your situation, and to assess your safety and ability to cope
  • Help you to regulate your emotions and calm yourself
  • Explain confidentiality as it relates to the crisis
  • Help you make a plan to address your concerns

A provider may also:

  • Offer additional service options such as resources within CAPS, referrals elsewhere on campus or to an agency off-campus depending on your needs and availability of services
  • Contact police or medical professionals to assist you or others. While CAPS staff, in our cultural sensitivity and awareness, realize that some may be adverse towards law enforcement, we work to identify the best options for health and safety. If the crisis provider has concerns about imminent risk to you or someone else, they may need to contact the local police department to assist with health and safety efforts (e.g. transportation to the hospital, wellness check). Although the crisis clinician will make every effort to engage you in the process, it's important to be aware that some crisis situations may fall under the limits of confidentiality and potentially take place without your consent as mandated by the State of Michigan and our legal and ethical considerations.



24/7 virtual crisis counseling is available. Students can call CAPS at (517) 355-8270 and press “1” at the prompt to speak with a crisis counselor anytime. 

If you believe your life is in imminent danger and you cannot keep yourself safe, or you or someone else has decided to seriously harm or kill yourself/themselves or someone else, call 911 or go to the nearest emergency room, if it is safe to do so. The nearest Emergency Room to MSU East Lansing campus: Sparrow Hospital, 1215 East Michigan Avenue, Lansing MI 48912. Phone: (517) 364-1000.